Our Commitments
We take all complaints seriously and are committed to resolving them fairly and promptly.
The Salik Project UK takes all complaints seriously. We are committed to handling any concerns or complaints fairly, promptly and with respect. If you are unhappy with any aspect of our work, please let us know.
To make a complaint, please contact us by email at contact@salikprojectuk.org. Please include your name, a description of the issue, and any relevant dates or details.
We will acknowledge receipt of your complaint within 3 working days.
We will investigate your complaint thoroughly and fairly.
We will provide a full written response within 14 working days of receiving your complaint.
If you are not satisfied with our response, you may escalate your complaint to the Community Interest Companies Regulator via Companies House:
You may also contact the Information Commissioner's Office (ICO) if your complaint relates to how we handle personal data: ico.org.uk.